50% OFF SITEWIDE. USE CODE Friday at checkout!

FAQ

About My Order

Where is my order?

Please allow 1-2 business days for us to prepare your shipment(s) to arrive promptly and correctly. We appreciate your business! When will I know my package is sent out? An email with your tracking number will be sent out. Please check the email that is associated with your order.

I am having issues with my order; how can I contact you?

Please get in touch with us by sending an email at shopunsaid.nyc@gmail.com.

What shipping carrier is my order sent out with?

All orders from Shop Unsaid are sent out with USPS.

RETURNS

I placed an order but forgot to apply a discount code. Can I be refunded the difference?

Unfortunately, we cannot apply discount codes to orders that have been placed or refund customers the difference. The code you receive for being a first-time customer does not expire and can be used only once for any future orders.

I ordered a swimsuit, can I return it?

Unfortunately, no, our goal is to not only assist our clients with looking good, but we want to keep them safe as well.

I order items, and it does fit. Can I return it?

It depends on the item. Would you mind going back and checking the item on the website? It will say if the item is eligible for return or not. We appreciate your business.
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